St. John’s Credit Union Responds to Claims of Missing Member Funds

 

Saint John’s Credit Union (SJCU) is refuting allegations of missing member funds that have been circulating on social media. Recently, a woman claimed that around fifteen thousand dollars disappeared from her cousin’s account and accused SJCU of being unhelpful and dismissive. Tonight, SJCU responded, stating they are investigating the matter and have made several attempts to assist the members. News Five’s Britney Gordon reports.

 

Britney Gordon, Reporting

Last week, a frustrated family member of a St. John’s Credit Union customer took to social media with serious accusations. She claimed that over fifteen thousand dollars had vanished from her cousin’s account, with no transaction record to explain the missing funds. She demanded SJCU clarify where the money went. However, SJCU responded, stating there is no record showing that this money ever existed in the account.

 

Daisy Dawson, General Manager, St. Johns Credit Union

“The credit union went ahead. We did her checks, and we went as way back as to when the member opened the account. And so we checked the entire history and at no point was that in the account. So we have all  the trail, all the paper trail to show what was going on in that account. And it shows, it was mostly inbound. There was nothing going out of the account. And so fifteen thousand could not just disappear out of a member account because there are processes that you have to go through taking monies out of that account.”

 

General Manager Daisy Dawson stated that SJCU immediately contacted the member upon hearing the accusations and launched an investigation. The member was asked to provide evidence, such as a receipt, showing the funds were in her account, but she has not done so. Dawson emphasized that SJCU has robust systems in place to document every dollar’s movement in a member’s account.

 

Daisy Dawson

“The credit union can go back and say, let me see an audit trail on this member account. We also look at the history with the online banking. That will point to you how many times that person has been logging into their online banking, at what time, at what date, and then you can cross check it to see, but they  check it on the state and when we crash, check in the system. But the balance was the same. So at what point, and so we asked to provide, do you have a screenshot to show that this was the balance so that we can do or, or check. There was none. If there are receipts that you said that you have that you don’t see it in your account, bring the receipt so we can cross check again.”

 

SJCU will be forwarding a comprehensive report of the member’s account, including the transaction history, to the Central Bank of Belize for review.

 

Daisy Dawson

“Firstly, we are answerable to our regulator who is the Central Bank. Two, we do year external audits, and three, we have internal personnel in terms of an internal auditor and a compliance officer who do checks on member’s account. And of course there are processes in place in terms of when a member is going to access their account. We have a system set up, I’m not sure if this is linked to her account, where members get alert via a text message when you’re doing a withdrawal or a deposit from your account. Also, the member has online banking and so that member can go in at any time to check their balances, and if they have any issue, they can reach out to the credit union right away.”

 

In an update to the initial post, the family member claims they received no assistance from SJCU and were threatened with a lawsuit. Daisy Dawson clarified that this was not the case, explaining that the member was advised to be cautious while both parties work together to investigate the allegation.

 

Daisy Dawson

“We are still hoping that the member will reach out to us, because as a member, you’re a patron of the credit union and we take these things seriously, you know, and so we have to be careful when we are making allegation because. St. John’s is a reputable organization. We have been around going now for eighty years, and we have provided so much to our community. We have done so much for the Belizean public, and we take these things seriously, not lightly.”

 

Britney Gordon for News Five.