Fusion CX Invests in RCC BPO: A Strategic Move to Enhance Global Customer Experience Services

The call centre industry in Belize is taking a big step in the international arena by partnering with the global workforce Fusion CX. Fusion CX announced its strategic investment in RCC BPO, a leading outsourcing services provider based in Belize. This investment is set to enhance Fusion CX’s international presence and improve its customer experience (CX) services.

Nubia Ramirez, Co-Founder and CEO of RCC BPO, stated, “Joining forces with a global customer experience solutions provider like Fusion CX will also allow us to enhance our service portfolio in international markets and enjoy organic growth with minimal or no change in our existing working environment. We will benefit from Fusion CX’s strong presence in the APAC, EMEA, North American, and Latin American markets.”

“The integration of RCC BPO epitomizes our commitment to expanding our reach while delivering innovative and culturally aligned customer service solutions. With RCC BPO’s expertise and regional insights, we are set to redefine the customer service landscape.” Pankaj Dhanuka, Co-founder, CEO, and Director of Fusion CX, added.

David Long, Executive Vice President of RCC BPO, noted, “We are leaping forward in our mission to provide outstanding BPO and CX services. Our clients will greatly benefit from this partnership’s advanced technologies and resources.”

The announcement praised Belize’s native English and Spanish proficiency, competitive pricing, and favourable time zones, making it an ideal location for customer service operations. The addition of Belize to Fusion CX’s delivery locations will enhance its nearshore solutions for global clients.