Belize Launches Confidential Immigration Feedback System

The Ministry of Immigration in Belize has introduced a new confidential feedback system aimed at improving the delivery of services across its offices and ports of entry.

The system, which came into effect on Wednesday, allows members of the public to submit anonymous feedback—ranging from complaints and suggestions to compliments—by scanning QR codes posted at immigration facilities nationwide. Users can then send their messages via WhatsApp or email.

Officials say the initiative is part of wider efforts to boost transparency and professionalism in the public service. All feedback received will be handled confidentially and used to guide improvements across the Ministry’s operations.

In a statement, the Ministry said the move reflects its commitment to accountability and continuous improvement in how services are delivered.

“We believe that listening to the experiences of the public is essential to building trust and ensuring efficiency,” the statement read.

The Ministry has encouraged citizens and visitors to make use of the new platform to help shape a better experience at immigration service points.