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Nov 4, 2022

Insurance Claims are Expected to Come Pouring in Post Lisa

Andrew Roe

Insurance claims are expected to soar over the next few weeks, in the wake of Hurricane Lisa.  The tropical storm caused significant damage in Belize City and surrounding areas, including Vista del Mar and Hattieville.  But what do policyholders need to know when filing claims?  Earlier today, we sat with Andrew Roe, General Manager of RF&G Insurance to get an overview of how the claims process works and what individuals can do upon filing their claim with their respective insurance agents.


Andrew Roe, General Manager, RF&G Insurance

“I think the first thing to do when you do speak with your insurance company is ask them the same question, you know, what can I do now that I have reported the claim to you?  Can I start disposing of these things that may be covered in mud, covered in saltwater, things that you don’t really want.  You know, I can say from RF&G’s point of view, we ask everybody, please document everything, take sufficient photos and videos if you can, maybe make a little list of things that are badly damaged that you had to dispose of because it can cause a health safety issue and then report that to the insurance company as well.  And then from there we can take on, you know, dealing with the claim once you’ve managed to clean out the house.  But really, I don’t think there’s any insurance company could expect somebody to live in squalor for a long period of time while those things are inside their home rotting.  So at least, you know, get them out of the house so you can start putting your life back together.”


Isani Cayetano

“Well it is anticipated that dozens, if not hundreds of claims would be pouring in at this time.  Is there like a timeline for persons to expect to get their payout so that they can proceed with the repair work?”


Andrew Roe

“Yeah, every company is different and every claim is different.  For some people, it’s very straightforward where they have small damages and those can be assessed relatively quickly and you can get a claim within a matter of a few weeks.  Other claims can take longer to assess, to adjust as well because of certain peculiarities within the contract or the specific damaged buildings or assets.  So it’s hard to say really what it is but I know that the insurance companies in general, you know, this is what we’re here for and we’re definitely going to do our best to try to get to all claimants as quickly as possible and get those payments out so that people can get back on with their lives.”

Viewers please note: This Internet newscast is a verbatim transcript of our evening television newscast. Where speakers use Kriol, we attempt to faithfully reproduce the quotes using a standard spelling system.

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