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Aug 11, 2015

Andrade Says the B.T.B. is Working to Improve Visitor Experience

According to Andrade, the reason for the number of cancellations is that both vessels would have visited Belize an average of seven times each during the course of the high season.  As to the dissatisfaction of the cruise lines in the Belize experience, Andrade attests that there isn’t much for visitors to do in the Old Capital. He adds that conscious efforts are being made by B.T.B., as well as other stakeholders within the Fort George Tourism Zone, to improve the quality of the overall experience.


Valdemar Andrade, Director of Destination Planning & Cruise, B.T.B.

“When two ships are deployed to any country they call on multiple days throughout the year.  Carnival is our biggest client, they call year-round so those ships would have had fourteen calls total to Belize and so that is why you have fourteen calls from only two ships.”



“Meaning that they visit more than once.”


Valdemar Andrade

Valdemar Andrade

“They visit more than once for the year.”


Isani Cayetano

“Has there been a complaint with regards to Carnival’s dissatisfaction with doing business in Belize?”


Valdemar Andrade

“Okay, let me tell you that as a whole we have since, the B.T.B. has designated a desk for cruise.  We have been in discussions with the cruise lines, all of them, Carnival included, and we are fully aware that our guest experience, we have two types of guest experience we have for our destination.  One: for everybody that goes on tour they have an excellent time, you know, because they go to the Mayan temples, they go cave-tubing and we normally get very good hits off those tours.  For people who stay in Belize City proper, then we have a complete opposite, the guest experience is a challenge for us and we have been putting in place many measures.  In fact, just this year we partnered with the Small Business Development Center and we trained forty-seven people or the stakeholders in the Fort George Tourism Zone to be able to manage their businesses better.  Entrepreneurship, marketing their business, understanding their customer, pricing their product to be able to drive and let people understand what is a better way and a better approach in guests.”

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4 Responses for “Andrade Says the B.T.B. is Working to Improve Visitor Experience”

  1. Spike says:

    Part of the tourist experience within Belize City would be distancing oneself from hustlers and gang members. Dodging bullets might be another experience.

  2. Belizesoul says:

    Gangs and crime are the problem. People can see the Belize news on the internet from anywhere in the world.

  3. kick ass says:

    it is a shame that yes we have to be dodging bullets and other menace to society, but do you think the government cares, the GOB is having meetings with gang members these days, how is crime going to stall if the government uses this approach, are they celebrating gang activities themselves because the GOB are thugs aswel

  4. James says:

    In truth, Belize needs to take a look at their tourism competition. I recently took a cruise to see what visitors experience during their trip aboard Carnival. The four locations included Cozumel, Belize, Roatan, and finally Costa Maya. What the BTB needs to do is get its directors to travel on a trip and visit each port in order to determine where Belize stands compared to other stops. Based on my evaluation Cozumel and Roatan has a better visual experience landing at the port and overall flow of passengers. Their ports are well designed and the experience is pretty enjoyable. Roatan has a man made beach where passengers can walk to for free. The money is made for the free beach service is made back by the restaurants, personal services (Message) and bars. It is the best experience of the 4 port of call stops on the western caribbean trip offered by Carnival. Costa Maya is the worst and most dissatisfying trip of the cruise, the port looks worn down and the shop harass the passengers with very aggressive sales approach. Costa Maya totally disappoints passaangers, I recommend to the company that it delete costa maya port of call all together. Just to note, the ship stops twice in Mexico, I cannot see why the ships couldn’t stop twice in Belize, keep the city and maybe add another stop in the southern part of the country such as PG or Dangriga. Belize has a lot to offer in the way of cruise tourism and the one stop in Belize city is good but not enough to spread the opportunity.

    Just my two shillings of advise,

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