RCCBPO Opens New Location in Belize City

Ready Call Center RCCBPO celebrated the grand opening of its eighth location in Belize, right here in Belize City. This new office is a shining example of how the industry is boosting the local economy. Here’s News Five’s Britney Gordon with more details.

 

Britney Gordon, Reporting

The BPO industry is on the rise, and thousands of Belizeans across the country rely on it to make ends meet. Wednesday was a big day for Ready Call Center BPO as they celebrated the opening of their eighth location in Belize. Prime Minister John Briceño was there for the grand opening in Belize City, highlighting the significant contributions the BPO industry makes to the economy.

 

Prime Minister John Вrісеñо

“The BPO sector has come a long way from employing one thousand, one hundred and twenty-four persons and operating only in Belize City, Belmopan and Ladyville in 2013.  Today in 2024, there are over sixteen thousand employees and I’m currently are seeing, we are seeing one more expansion in Belize City that will satisfy the exigencies of the BPO sectors growth. This is in line with the government’s projection to increase employment in this sector to twenty thousand by the year 2025.”

 

He went on to explain how the BPO sector significantly boosts Belize’s economy, with seventeen BPO companies collectively spending over one hundred and ninety-one million dollars in operating expenses within the country. The Founder and CEO of RCCBPO shared that, in the nineteen years since the company was founded, it has grown into a workplace that people are proud to be a part of.

 

Nubia Ramirez, Founder & CEO, RCCBPO

“Today marks the beginning of a new standard of excellence in infrastructure within the BPO industry in Belize.  For many years, we work on developing a great tracking record of integral quality and now we are matching the infrastructure to the level of quality of our services. This new building is more than just a building.  We designed this place thinking on a place that our employees and clients can enjoy and consider a home away from home.  Most people picture a BPO only as a place where people take calls.  We see it different.  We see RCC as a place where people learn and develop skills.”

 

The Philippines has the largest BPO industry in the world, something that is being replicated in Latin America.  David Long, Executive Vice President of RCCBPO, tells us how the company made the transition into the Belizean market.

 

David Long, Executive VP, RCCBPO

“When I came to Belize, I was coming from the Philippines and which the Philippines, as most of y’all know, is very well renowned in the BPO industry.  I knew it was gonna be a challenge coming from the Philippines and stepping into the Belize  environment just because  the population infrastructure and  some things I was concerned about.  But through Nubia’s unwavering belief and Belize’s this potential. She really convinced me it was in the right place. And Belize had something really special to offer. And shortly after that, she made me a believer.  So you fast forward twenty years later, when Nubian RCC rolled the dice coming to beliefs who could have imagined that we’d be standing here today, celebrating not only the growth of RCC, but the birth of an entire industry in Belize.”

 

In this expansion, RCCBPO has joined forces with outsourcing company Fusion CX. Kishore Saraogi, Co-founder and Director details what this expansion means for the companies.

 

Kishore Saraogi, Co-founder and Director Fusion CX

“It is with immense pride and joy that I stand before you to officially welcome RCCBPO into Fusion CX family.  While some time has passed since we announced our strategic investment, RCCBPO. This is my first opportunity to interact and address all our team members and interact with you all.  Just to provide you a brief background, Fusion CX is a global CX provider, having location in fourteen countries, fifteen thousand plus people working worldwide, so now you are part of a much broader family,  and we welcome you all to the RCC family, to Fusion CX family At Fusion CX, we believe in partnerships rooted in shared value, a commitment to excellence and mutual growth.”

 

Britney Gordon for News Five.