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Jun 21, 2012

B.T.B. trains the trainers at the training workshop

The Belize Tourism Board is attempting to improve the service industry, starting with the curriculum being taught to students taking Tourism and Hospitality courses. To that end, B.T.B.’s Quality Assurance Department held a four day “Train the Trainers” workshop for lecturers from IT-VETs as well as secondary and tertiary schools that offer hospitality classes.  The workshop ended this afternoon and according to Xanierre Velasquez of the Quality Assurance Department, it focused on four areas that are key to the tourism industry. The facilitator, Carlos Cuellar who lectures in Dangriga, put the teachers to work so that they know, from experience, exactly what they should be preparing their students to do.


Carlos Cuellar, Tourism/Hospitality Lecturer, Stann Creek Ecumenical College

Carlos Cuellar

“It has been very dynamic. We have had lecturers from all over the country; from Corozal to Dangriga, from San Pedro to Cayo. It has been a pool of Belizeans that are eager to spread the positive-ness that this industry has to offer. There has been a pool of teachers that are eager to go back to class and share this with the young minds that they’re molding.”


Delahnie Bain

“So what are some of the key things that you’ve been sharing with them?”


Carlos Cuellar

“During the course of the week, we’ve covered four important areas. We’ve covered food and beverage, specifically the dining; today we’re looking at bartending; yesterday we looked at housekeeping and the day before we were so enthused, we looked at front office operations.”


Xanierre Velasquez

Xanierre Velasquez, Quality Assurance Department, B.T.B.

“The purpose of offering these courses is to increase the capacity within the Tourism Industry and the way we plan to do that is by increasing the capacity within the institutions that offer these courses. And we have brought in different lecturers from all the districts within Belize and they are taking the course together, getting to know each other and also learning from each other what they offer within their classes. And it is a way to standardize the kind of information that is being taught to the trainees.”


Delahnie Bain

“So about how many participants do you have?”


Xanierre Velasquez

“Yes, right now we have seventeen participants who are able to make it and these include the IT-VETs from Dangriga, PG, Cayo, Corozal and then we have some of the participants are from Sacred Heart Junior College, from Saint Ignatius High School in Santa Elena, Cayo and of course the Belize City IT-VET instructors.”


Carlos Cuellar

“B.T.B. is making a strong effort in making sure that this is something that is spread throughout the country. We have acknowledged that it is a growing industry, we have acknowledged that it is an industry that is highly demanding and because of that, this is where our economy can benefit from it by having trained individuals.”


This week’s workshop was the first Train the Trainers Program, but B.T.B. plans to have more training opportunities that will also be opened to tourism stakeholders.

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