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May 13, 2016

KHMH CEO Says Service Has Improved Dramatically

Earlier this year the K.H.M.H. introduced an increase in clinic fees from fifteen to twenty five dollars. And while some speculated that there would be a reduced number of patients at clinics because the increase is steep, today, the C.E.O. of K.H.M.H., Dr. Adrian Coye, told the media that there was nominal decrease at few clinics, but that it didn’t hold. He said that while the fees have increased, the hospital has also made significant upgrades to improve patient experience. He also noted that more changes are expected that will make services more efficient for the patients.

 

Dr. Adrian Coye, CEO, KHMH

Dr. Adrian Coye

“We saw in a few of the clinics, grossly we saw smaller numbers for a short period of time and then it went back to normal. There was a concern that people would stop coming and it didn’t happen. People, I think, the public at large they accept that the fees- even though they don’t want to pay more money, they accept that there is a value to what we are doing. Many of them tried their very best to pay the fees. So, in all of that, as we have done that we’ve upgraded the whole clinic area. If you are to walk through you will see that we have repainted and tinted the windows so that there is less heat and exposure. All the clinic rooms were upgrade and stuff. Hopefully, with another significant donation to come we will have nicer furniture and seats to improve the experience that people have and of course the efficiencies that is associated with a lot of frustration because patients will come and everyone comes for appointment at 9 o’clock and the expectation is that I have a 9 appointment and they get seen like 11 or 12, so those are things we have to change. We have to give scheduled appointments, greater interaction as to when you come and how long the consultation should be and things like that. So there is a lot of work for us to do.”

 

Dr. Coye said the hospital has been doing its fair share by being accountable with resources. He noted that they have been seeing cost savings of over twenty thousand dollars off their monthly electricity bills.

 

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