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Feb 18, 2016

Improvements in Efficiency at the Vital Statistics Unit

Velda Flowers

If you’ve visited the Vital Statistics Unit recently to request a birth certificate, a marriage license or even a death certificate then you would be quite familiar with the apparent chaos at the Hydes Lane office.  The perennial complaint is that files are haphazardly deposited and employees of that department are largely inefficient in accessing and retrieving those files in a timely manner.  It is a blistering criticism that hangs over the heads of all involved.  At the helm of the operation is Registrar General Velda Flowers.  While she is fully aware of all the hiccups, Flowers says that great strides have been made to improve the functions of the Vital Statistics Unit.


Velda Flowers, Registrar General, General Registry Department

“I think that a lot of efforts have been made to address that situation, I think that if you all can recall we have not been getting a lot of complaints from the public.  Many attempts have been made and efforts have been made to address that situation.  We have introduced a new software system to accommodate the registration, the preparation of births and deaths and marriage certificates.  We have also instituted certain, I would say, the office itself has been renovated to make provisions for persons to access.  We have changed the system in such a way that you can apply in the morning and collect the birth certificate in the afternoon to accommodate and to avoid all the problems we’ve been having.  One has to appreciate that the information that comes out of the registry, birth certificates, death certificates, marriage certificates are very vital and important information and we have to take time to ensure that they are properly checked and that they are properly verified before we issue it because the implications can be very serious and very devastating and so it’s a little time consuming.  What we try to do is to facilitate the public in an expeditious manner as we possibly can and sometime it may mean that we have to do further research in relation to a particular birth certificate or certificate that is being requested and hence that would consume some time and create a little bit of fuss where the public is concerned.  But we aim to try and improve that situation and we’ve been doing that since 2013 and the work continues in that regard.”



“So what exactly do you need to ensure that in the fastest time you can get your birth certificates and so on?”


Velda Flowers

“Well I am not sure that we need to do much more than we are doing.  I think that people have to appreciate that in other jurisdictions you don’t get a birth certificate within an hour because we have an express service.  You don’t get it within a day, you don’t get it within two days.  Other jurisdictions it’s much longer.  So I think Belize is way ahead of most jurisdictions and we continue to strive to provide better service and we welcome any comments or recommendations that persons might have to assist us in providing the service that we think we should provide.”

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Viewers please note: This Internet newscast is a verbatim transcript of our evening television newscast. Where speakers use Kriol, we attempt to faithfully reproduce the quotes using a standard spelling system.

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1 Response for “Improvements in Efficiency at the Vital Statistics Unit”

  1. Kay says:

    You all stop deliberately making mistakes on people’s birth papers and then try charge the same people more money (remind you WE are not the one’s that printed the original documents) to fix YOUR mistakes???

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