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Nov 18, 2015

…Focus Remains on Visitor Experience

Valdemar Andrade

The launch of the Harvest Caye terminal will see a vacuum being filled in Belize City, as Norwegian will be taking its ships south.  According to Andrade, while a new benchmark in arrivals will be set, the focus remains on ensuring that visitor experience and guest satisfaction are at an optimum.

 

On the Phone: Valdemar Andrade, Director of Destination Planning, B.T.B.

“As we move towards putting in place now a second cruise port in the south, we definitely will be approaching a million passengers for the entire country of Belize.  For us, you know, we look at how we continue to ensure that the guests [receive] quality services.  We keep looking at ensuring that we do training, we just ran a specialized Aquila cruise excellence training for already experience cruise guides, also that’s an FCCA certified training to ensure that we keep looking at guest experience because we want our port ranking and guest satisfaction ratings to keep raising.  We have come a long way with this and we also have the opportunity to do this to get to be in the top three ports in this route.  It’s the same that we are doing in the south, to see how we can ensure that we start at a high level and ensure that we maintain a high level for our port ranking and our guest satisfaction ratings.  Again, we are out here ensuring that when it comes to safety and security, when it comes to guest experience, when it comes to building new itineraries and tour options that we are working with tour operators, tour guides and ensuring that the ships know what Belize has to offer because there’s much to do in Belize and we keep increasing those numbers to the ships and to the guests to ensure that they have a good guest experience.”

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1 Response for “…Focus Remains on Visitor Experience”

  1. Spike says:

    Hopefully the visitor’s experience won’t include robbery and murder which is all too common in Belize today.

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