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Jan 8, 2015

K.H.M.H. and Smart Upgrade A&E Waiting Room

When we last heard about the K.H.M.H., the folks there were welcoming the new baby for 2015. Well there is some more positive news tonight. The lobby of the Accident and Emergency wing of the K.H.M.H. has received a facelift though a collaborative effort with the private sector. The hospital teamed up with SMART for the initiative which is making a big difference to patients as well as visitors. News Five’s Isani Cayetano reports. 


Isani Cayetano, Reporting

Patients awaiting medical attention at the Accident and Emergency Unit of the Karl Heusner Memorial Hospital will now do so in comfort, as Smart has teamed up with the management of K.H.M.H. to renovate its lobby.  The initiative, part of a community outreach project, has seen the refurbishing of the bathrooms, ceiling, as well as the completion of plumbing and electrical works.  This afternoon, a ribbon cutting was held following a brief ceremony.  C.E.O., Dr. Adrian Coye, commented on the facelift.


Adrian Coye

Dr. Adrian Coye, C.E.O., K.H.M.H.

“We needed to do something about the experience that patients have in Accident & Emergency.  It’s something that we all hold dare to our hearts.  As you know, two years ago or almost three years, B.N.E. had helped us to do one restructuring and we actually have all the plans in phases so we still have at least two more phases to do.  This experience however, was very rewarding in the sense that Smart was very willing to help us in this initiative and they used their members of staff and contributions of time to paint it and to help us to really tailor it to the needs of the hospital and the patients.”


According to Smart’s Public Relations Manager Linette Canto, K.H.M.H. approached them for assistance with the project.  As part of its corporate social responsibility, the company quickly jumped onboard and the idea subsequently bore fruit.


Linette Canto

Linette Canto, PR Manager, Smart

“Phase One included the waiting area which is what we decided to go with.  It has been a very fruitful initiative.  It wasn’t a big project in terms of the degree of the monetary contribution but the impact, I believe, will be felt by thousands of Belizeans.” 


Isani Cayetano

“How was this done, using labor of staff and employees of Smart or did you guys bring in other people to assist with the upgrading?”


Linette Canto

“Well, basically it was done through the work of a contractor.  What we did was we sat down with Dr. Johnson and we decided exactly what were the areas that needed to be dealt with such as the ceiling, the electrical work, the bathrooms definitely needed to get fixed.  They needed to get a television which would be providing entertainment and information.  So once we pinpointed the areas that needed to be dealt with then the contractor was brought in and that person commenced with the job and as you can see today it has been successful.”


While one section of the sprawling facility has been spruced up, there are other areas of the hospital in need of urgent attention.


Dr. Adrian Coye

“We have a whole range of projects that we want to do and we would like to or we are in a position to implement this year.  But, to focus on Accident & Emergency, many times it’s overflowing in the sense that going into Christmas and flu season and things like that we are struggling for space and so we really would like to change that experience.  And so there is a critical area where we want to expand and it’s called our asthma bay initiative but it would actually create a separation of adult and pediatric asthma patients and also create a clinical area for pediatric patients and that would be another game changer in all the scheme of things.  So we are going to be going out there begging and asking for help.  Obviously, we too would be doing our part in terms of ensuring that they get value for money.”


The total cost of the project, spearheaded by Dr. Lisa Johnson, Director of Medical Services and Clinical Coordinator for A&E, was approximately six thousand dollars. Reporting for News Five, I am Isani Cayetano.

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1 Response for “K.H.M.H. and Smart Upgrade A&E Waiting Room”

  1. Jack says:

    I’m so glad to hear that these things are happening and with all the situations that occur for a person to reach at an A&E service definately a nice place is very essential. But also the health personnel play a great role , I hope there attitude towards patients and relatives can also change for a better … I Know it’s not an easy job , but after all that’s the job they chose.
    Congrats KHMH…

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